Junior Service Advisor - Sewell KIA

Junior Service Advisor - Sewell KIA The Sewell Family of Companies is seeking a Junior Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership.

As a Junior Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience.

To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests.

Roles & Responsibilities: Greet each guest in a prompt, courteous manner 100% of the timeSchedule appointments and manage vehicle repair process via the dealership management systemCommunicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accuratelySecure agreement from customers before repairs begin; cover cost estimate; and approximate time of completionObtain customer, vehicle data, and method of paymentTest-drive the vehicle with the customer to ensure proper operationProvide estimates of labor and parts.

If the cost is not determined, leave it open and contact the customer later for approvalObtain customer signature on repair orderSchedule a time with the customer to discuss the vehicle statusObtain accurate customer contact informationFollow up on the progress of each repair order with the assigned technicianContact the customer by telephone regarding changes in the estimate or time promisedRecord any changes on the repair order in approved standardsDeliver vehicles to customers and answer any questions or concernsReview work performed and discuss charges or coverageAdvise the customer of future maintenance or repair needsEnsure all needs are met and ask if anything else can be doneExplain the survey the customer will receive and its importanceAttend training classes and meetings Schedule: Monday through Friday 7:30 am.

- 6 pm., assigned Saturdays 8 am.

5 pm.

Skills & Requirements: High school diploma or GEDValid driver license and acceptable driving recordBackground and drug screeningAbility to multitaskBilingual is a plus