Technical Delivery Senior Consultant, Qualtrics (CX / XM)

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Delivery Senior Consultant, Customer Experience on the Customer Strategy & Design team, you will be responsible for:


* Translating customer experience program objectives into Qualtrics Experience Management (XM) solution designs that define survey architecture, data models, workflows, and integration requirements.


* Configuring and optimizing Qualtrics surveys, embedded data, dashboards, automations, and logic for enterprise feedback programs.


* Building secure integrations between Qualtrics and customer relationship management, human resources information systems, and data warehouse platforms using application programming interfaces, web services, or single sign-on.


* Deploying unmodified Qualtrics-provided Website/App Insights code in approved global headers or footers; avoiding multiple concurrent snippets; and testing data flow, intercepts, reporting, and workflow performance before production releases.


* Analyzing customer feedback data, building role-based dashboards, and training stakeholders on reporting and workflow use to support experience management adoption.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.

This opportunity sits withi...