Service Coordinator

Service Coordinator / Service and Support Administrator (SSA) Department: Service CoordinationStatus: Regular Full-TimeFLSA: ExemptReports To: SSA Supervisor or ManagerTravel: Up to 35% Make a meaningful difference in the lives of individuals and families We are seeking a compassionate, organized, and mission-driven Service Coordinator / Service and Support Administrator (SSA) to support individuals with developmental disabilities in achieving meaningful, person-centered outcomes.

In this role, you will serve as a primary point of coordination for individuals and their families, helping connect them to services, advocate for their rights, and ensure supports are aligned with their goals, health, safety, and community inclusion.

This is an ideal opportunity for someone who combines strong relationship-building skills with excellent case management, planning, and documentation abilities.

What you'll do Person-Centered Planning & Service Coordination Serve as the primary contact and coordinator for individuals receiving SSA services Facilitate person-centered planning conversations with individuals, families, guardians, and team members Develop, implement, monitor, and revise Individual Service Plans (ISPs) Coordinate services across residential, employment, day, behavioral health, medical, education, transportation, and community systems Support individuals in identifying, selecting, and changing providers Promote informed choice, self-determination, and meaningful life outcomes Assessment, Monitoring & Advocacy Complete required assessments and reassessments in accordance with DODD, Medicaid waiver, and agency requirements Monitor service delivery through home visits, provider visits, team meetings, and ongoing communication Evaluate service effectiveness and recommend changes when needed Advocate for individuals' rights, dignity, health, safety, and inclusion Educate individuals and families on resources, waiver services, benefits, and due process rights Documentation, Compliance & Community Engagement Maintain accurate and timely case notes, assessments, referrals, reports, service authorizations, and related documentation Manage electronic records in compliance with agency, state, federal, Medicaid, and Targeted Case Management requirements Participate in audits, quality initiatives, and accreditation activities Build strong working relationships with providers, schools, healthcare professionals, and community partners Participate in professional development, committees, and outreach activities as assigned What we're looking for Strong commitment to person-centered services and advocacy Excellent interpersonal, written, and verbal communication skills Ability to build effective relationships with individuals, families, guardians, providers, and community stakeholders Strong organization, problem-solving, and time-management skills Ability to manage sensitive situations with professionalism and discretion Comfort with both field-based work an...