Provider Success Consultant

About This Job You empower healthcare providers to achieve exceptional outcomes using our innovative SaaS platform.

You serve as the primary strategic partner for our provider network, guiding them from initial setup to long-term adoption.

You build trusted relationships, drive engagement, and ensure that every provider realizes the full value of our technology.

Your work directly protects customer retention and fuels the growth of our healthcare community.

Job Duties and Responsibilities Drives onboarding by coordinating seamless technical and operational setup for new healthcare providers.Manages client relationships through regular check-ins, proactive communication, and strategic business reviews.Leverages account management techniques to identify expansion opportunities and secure renewals.Applies data analysis to track provider usage patterns, spot adoption gaps, and recommend corrective action.Champions customer success by resolving escalated issues swiftly and advocating for provider needs internally.Leads cross-functional teams across product, support, and sales to deliver unified solutions for complex provider challenges.

Required Qualifications Education Holds a Bachelor's degree in Healthcare Administration, Business, or a related field.

Experience Brings three to five years of experience in customer success, account management, or client relations within the software industry.Demonstrates a proven track record of improving customer retention and driving product adoption.Utilizes CRM software daily to track client health scores, interactions, and renewal timelines.

Knowledge/Skills Possesses deep healthcare industry knowledge to understand clinical workflows and provider pain points.Communicates complex technical concepts simply and effectively to diverse audiences.Analyzes usage metrics to uncover trends and make data-backed decisions.

Preferred Qualifications Masters a background in a fast-paced SaaS environment.Holds advanced certification in customer success or project management.

Physical Requirements/Work Conditions Operates in a remote or standard office environment utilizing a computer and headset for daily communication.Travel occasionally to provider sites or company meetings as needed.