Public Services Coordinator

Kenton County Public Library Job Title: Public Services Coordinator Position Type: Full-Time, Exempt Branch: Covington Pay Range: $55,286.40 - $82,908.80 per year Work Schedule: Full-time (40 hours/week), with a schedule that may include any day of the week, including days, evenings, weekends, and the holidays the Library is open.

About the Library The Kenton County Public Library serves as a vital community resource, offering access to information, technology, and lifelong learning opportunities.

With a strong commitment to public service and innovation, the Library is recognized as a leading institution in the region.

As a cornerstone of the Northern Kentucky community, our Library is more than books we are a vibrant, innovative institution dedicated to learning, connection, and inclusion.

This is your opportunity to help shape an organization where culture, equity, community engagement and employee development are top priorities.

Join a Team that Values People, Community, and Connection At the Kenton County Public Library, we believe the heart of great library service starts with great people.

We're looking for a Public Services Coordinator who is passionate about creating exceptional patron experiences while developing and supporting the people who make those experiences possible.

This role combines leadership, operational oversight, and strategic thinking, guiding a team of supervisors and staff, resolving complex service challenges, and helping shape responsive, equitable library services for our community.

If you enjoy coaching others, improving processes, building strong relationships, and leading through both day-to-day operations and long-term initiatives, this is an opportunity to make a meaningful impact on patrons, employees, and the Library as a whole.

What Youll Do Lead and support the Public Services team to deliver exceptional, welcoming, and equitable service to every patronCoach, develop, and empower staff while fostering a culture of accountability, collaboration, and continuous improvement.Guide the department's daily operations, staffing, workflows, and service delivery to ensure consistent, high-quality patron experiences.Resolve complex patron concerns and provide leadership during challenging, unusual, or high-pressure situations.Evaluate services, identify opportunities for improvement, and help implement changes that respond to evolving community needs.Contribute to branch strategy, planning, and decision-making as a member of the management team while partnering with leaders across the library system.Perform other job-related duties as assigned to support Library operations.

What Were Looking For A confident and supportive leader who can coach others, develop talent, and foster a culture of accountability, collaboration, and growth.Someone who is passionate about delivering welcoming, equitable, and patron-centered service and helping others do the same.Strong communication and interpersonal skills, with the ability...