Senior Manager, Utility Data & Systems

Neptune Technology Group Inc.

is a technology company serving water utilities across North America.  Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service.  With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water.

For additional information, please visit the company website at www.neptunetg.com.

Sr.

Manager, Utility Data & Systems

 

Position Summary

The Sr.

Manager, Utility Data & Systems owns customer data across the services lifecycle, a data-ownership role central to Neptune’s Solutions Delivery model.

This role spans project data management, Neptune 360/My360 implementation, and API & data integrations, ensuring utilities’ data is accurate, well-integrated, and fully leveraged.

 

Key Responsibilities:


* Own production and transfer file processes for install projects and Neptune 360, including integration with Neptune production data


* Lead file build, validation, and ongoing data-quality monitoring across customer accounts


* Direct implementation, provisioning, and configuration of Neptune 360 and My360 for new and existing customers


* Own ongoing Neptune 360 adoption training to help utilities realize the full value of their data


* Lead API and data-link work, including special-project integrations, SDK/API access, and related training and troubleshooting


* Build and manage a team of data and implementation specialists supporting the services lifecycle


* Partner with Service Systems & Tools and Customer Communication & Support to ensure data flows cleanly across systems

 

Skills:


* Strong data management and data-quality skills, with attention to detail at scale


* Working knowledge of APIs, SDKs, and system-to-system data integration


* Ability to translate technical data concepts for non-technical customers and internal teams


* Project management skills to run multiple implementations concurrently


* People leadership and team-building skills

 

Qualifications

Required Education: Bachelor’s degree in a related field (e.g., Information Systems, Data Analytics, Computer Science), or equivalent combination of education and experience.

Required Experience: 7+ years of experience in data management, systems implementation, or software adoption/training, including 3+ years in a leadership role.

Experience with utility, metering, or SaaS platform data preferred.

 

Preferred Qualifications:


* Experience with AMI/AMR data systems or utility billing/CIS integrations


* Familiarity with API/SDK development or integration work


* Experience training customers on software adoption and data-driven insights

 

Ways of Working: This is a hybrid position.

The Sr.

Manager, Utility Data & Systems is expected to work on-site at a Nep...