Retail Relationship Banker - Washington

Retail Relationship Banker DEPARTMENT: Retail Banking REPORTS TO: Banking Center Manager FLSA: Non-Exempt STATUS: Full-Time SUPERVISES: N/A OFFICER: N/A LOCATION: Evansville or Northern Region; Incumbent may be assigned and re-located to a branch within the specific region as staffing and business initiatives dictate.

Work Schedule: Monday thru Friday: Schedule Varies between: 8:00 am 5:15 pm Saturdays: Rotation of Saturday hours: 8:30 a.m.

- 12:30 p.m.

are a requirement Overtime may be required if business and staffing needs dictate SUMMARY: This role is responsible for delivering high-quality customer service, opening and maintaining retail accounts, and developing both consumer and commercial relationships.

Individuals in this position actively promote the banks products and services, identify referral opportunities, and contribute to branch production goals.

The role supports overall branch success through strong compliance adherence, operational accuracy, customer engagement, and sales performance.

May provide guidance to team members and serve as a resource in the absence of the Banking Center Manager.

All responsibilities are performed in alignment with bank policies, procedures, and regulatory requirements, including Bank Secrecy Act (BSA) responsibilities EDUCATION & EXPERIENCE: High school diploma or equivalent.

Demonstrated ability to cross-sell products, grow deposits, and generate new customer relationships Experience working alongside tellers with a thorough knowledge of all teller functions is beneficial.

Retail banking or customer service preferred Knowledge of teller functions and branch operations strongly preferred Consumer lending experience a plus 1-3 years of retail banking/customer service preferred 1- 3 years of sales experience preferred MAJOR DUTIES & RESPONSIBILITIES: Proactively developing new retail and commercial business relationships Identify and act on opportunities to cross-sell products and services Meet or exceed individual and branch production, service, and operational goals Build and deepen relationships through proactive outreach and service interactions Open and close retail accounts while ensuring accuracy and compliance Provide a full range of customer service, including product education and problem resolution Maintain accurate and audit-ready customer documentation at all times Utilize internal systems to track customer interactions, opportunities, and pipeline activity Assist customers with financial solutions, including retirement and lending products as applicable Assist with teller line operations and perform teller functions as needed Adhere to cash handling and vault procedures to ensure accuracy, security, and compliance Assist with daily branch operations, including opening and closing procedures Assist with coaching, training, and support to new and existing team members on referrals and service.

Adhere to dual control procedures and minimize operational risk Promote a positive, engaged tea...