IT Systems Engineer

Collectivus Holdings is a dynamic business group encompassing brands many of the most prestigious brands in the Collecting, Trading Card Game, and Hobby industries.

With a century's worth of collective experience in driving product and service innovation, high-end quality standards, and elevated customer experience, Collectivus brands are among the most recognized and loved throughout the world by the communities they serve.

Website: https://www.collectivusholdings.com Locations: Nashville Garland Aarhus Lisbon Worldwide Job Title: IT Systems Engineer I Location: Garland, Texas (Hybrid) Collectivus Holdings is seeking an IT Systems Engineer I to join our IT Operations team, supporting core enterprise systems across our family of business units.

This role serves as a Level II escalation resource, working beyond frontline troubleshooting to administer Microsoft 365, Entra ID, endpoint management, and identity/access systems that keep the business running.

The ideal candidate combines strong technical depth with the initiative to automate recurring work, strengthen documentation, and build the capability of the broader support team.

This role partners closely with IT leadership and business stakeholders across the organization to keep core systems secure, available, and performing to standard.

Responsibilities Contribute to Level I support and serve as an escalation resource for issues beyond frontline troubleshooting, resolving complex hardware, software, network, and systems problems.Administer and maintain core enterprise systems, including Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), Entra ID, and Single Sign-On/identity federation, ensuring availability, security, and performance across all business units.Support identity and access management for assigned systems, assisting with SSO, MFA, and Conditional Access configuration, and handling user/group provisioning across core systems.Support endpoint management and device lifecycle through MDM tooling (e.g., JAMF), ensuring consistent configuration, security posture, and compliance across company devices.Contribute to infrastructure project execution, including system migrations, platform upgrades, and new technology integrations, partnering with IT leadership to scope and deliver on time.Monitor system health and performance proactively, using available tooling to catch and remediate issues before they escalate into outages or tickets.Develop automation (PowerShell, Power Automate, scripting) to streamline provisioning, system administration, and recurring operational work.Partner with Security to apply patching, respond to vulnerability findings, and support endpoint security tooling (e.g., Huntress, Rapid7) across the environment.Support disaster recovery execution for assigned systems, assisting with backup testing, validating recovery procedures, and maintaining runbooks.Build and maintain system-level documentation, including configuration standards, architecture notes,...