Operations Communications Coordinator

WHO YOU ARE:

Reporting to the Operational Excellence Manager, the Operations Communications Coordinator plays a key role in supporting operational communication and execution across Ardene's retail stores.

This role is responsible for creating engaging communications, coordinating operational initiatives, maintaining key resources, and supporting cross-functional projects that help stores operate efficiently and consistently.

Responsibilities include:


* Manage and coordinate all store operations communications, ensuring messaging is clear, engaging, and aligned across the business.


* Prepare, translate, and distribute weekly store communications, newsletters, operational updates, and company announcements.


* Produce Ardene's weekly Store Operations newsletter, incorporating key updates including promotions, operational priorities, OMNI KPIs, loyalty initiatives, price changes, and upcoming events.


* Support operational projects by coordinating timelines, tracking deliverables, and ensuring initiatives are executed successfully.


* Build and manage digital surveys and operational tools using platforms such as GoCanvas and SurveyMonkey to collect feedback, operational information, and compliance data.


* Maintain operational documentation and resources across internal platforms including OneDrive, Teams, and the Document Centre.


* Manage the Store Operations inbox and respond to inquiries from stores, providing timely support and direction.


* Coordinate operational planning for holidays and other key business events.


* Compile and organize store expense reports while supporting financial administration and year-end operational processes.


* Partner with cross-functional teams including Merchandising, Marketing, Human Resources, Finance, and Loss Prevention to support operational initiatives and communication.


* Conduct occasional store visits to gather feedback, evaluate operational execution, and identify opportunities for continuous improvement.


* Assist with additional operational projects and administrative tasks as required.

WHAT YOU’LL NEED:


* 1–2 years of experience in retail operations, communications, project coordination, or a similar role.


* Post-secondary education in Business, Communications, Retail Management, or a related field.


* Fully bilingual in English and French (written and spoken).


* Excellent written communication skills with the ability to create engaging, professional communications for diverse audiences.


* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.


* Proficiency with Microsoft Office (Word, Excel, PowerPoint) and strong computer skills.


* Experience with GoCanvas, SurveyMonkey, or similar survey and workflow platforms is considered an asset.


* Exceptional customer service, interpersonal, and verbal communication skills.


* Ability to work independently...