Field Service Engineer- Northern Region

Come and join our team! We are a local growing private medical practice specializing in the diagnosis and treatment of patients with diseases of the retina and vitreous.

We are looking for individuals who would like to establish a career in healthcare working for a company with nationally recognized physicians.

We provide on the job training giving you the ability to grow and advance your skills along with gaining innovative knowledge.

Established in 1977, we have locations all over Northern California including Sacramento, Grass Valley, Roseville, Stockton, Modesto, Fairfield, Elk Grove, Folsom, Yuba City and Chico.

Our physicians are nationally known, and we continue to be on the leading edge of retina care by utilizing the latest equipment and both participating in and designing new clinical trials to advance the state of care for retinal diseases.

Join 240+ other team members working for our nationally recognized retina specialty practice.

ThThe Field Service Engineer provides value to the Practice by providing enterprise-level assistance to our users.

This position diagnoses and troubleshoots so software and hardware problems and helps our users install applications and programs.

Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration, and Diagnostic devices Ask customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issueProperly escalate unresolved issues to the appropriate resourcesProvide prompt and accurate feedback to usersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsIdentify and maintain best cyber security practices and correct issues when they ariseHelp educate the staff in problem solving skills that help them perform the jobs