Director, Operational Programs

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training.

At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born.

The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for the cookie.

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the days leftovers to charity and we still do, 30 years later.

Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Every day, we strive to embody our companys five core values: Welcome All- We are all in it together Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other Lead with Heart- We operate with empathy and integrity Rise Up- We take initiative to make things better Savor It- We are present and find the fun! THE ROLE: Director, Operational Programs As Director, Operational Programs, you own the facilitation of systems, tools, and collaborative teamwork needed to scale and launch all innovation and other new programs into the bakeries.

Your job is to give field leaders their time back: find the administrative work weighing them down, take it off their plate, and rebuild it as something standardized, repeatable, and digestible to senior field leaders and their teams.

This is a hands-on, deeply cross-functional role.

Youll combine commercial vision and strategy, field leader feedback, operational data, and a real understanding of bakery workflows to design, test, pilot, and scale the programs that make Levain Bakery the neighborhood bakery we aspire to be across the country.

You own the planning and execution of the retail calendar and ensure all key stakeholders are bought in, feel supported, and set up for success.

The right person loves the nuts and bolts of day-to-day operations and is relentless about making them better.

You lead through influence and build deep relationships with all teams, and you measure success by one thing: how much of a bakery team members day goes back to customers.

The Director, Operational Programs reports to the COO and is based in our NYC office, with regular time in our retail bakeries and commissary.

What Were Looking For Demonstrated success leading cross-functional initiatives with strong execution, stakeholder alignment, and measurable outcomesExcellent written and verbal communication with the ability to deliver polished, executive-ready updates and influence stakeholdersProficiency in process mapping and workflow analysisProven experience designing business processes that drive a positive end user experience, reduce business risk, and increase overall workflow efficiencyA strong collaborator who knows how to drive ...