Convenience Store Manager

Job Title: Convenience Store Manager Reports To: Petroleum Manager Job Summary The Convenience Store Manager manages the daily operations of the convenience store in a manner that optimizes profitability, market share, operational efficiency, employee performance, and customer satisfaction while supporting the cooperative's mission and goals.

Essential Functions Leadership & Supervision Recruit, interview, hire, onboard, train, and retain qualified employees.

Develop employee work schedules and manage staffing levels based on business needs.

Delegate responsibilities and monitor employee performance.

Conduct coaching, performance evaluations, disciplinary actions, and performance improvement plans.

Foster a positive work environment that promotes teamwork, accountability, and excellent customer service.

Ensure compliance with company policies and procedures.

Approve employee time off and monitor attendance.

Promote employee safety and professional development.

Store Operations Oversee all daily store operations.

Ensure compliance with federal, state, local, OSHA, food safety, and health department regulations.

Maintain accurate cash handling procedures and reconciliation.

Monitor security procedures and loss prevention efforts.

Ensure proper opening and closing procedures.

Prepare operational reports and maintain required documentation.

Maintain accurate employee records and scheduling.

Financial Management Develop and manage annual operating budgets.

Monitor sales, margins, labor costs, shrink, and operating expenses.

Analyze financial reports and implement improvement strategies.

Recommend pricing strategies that remain competitive while meeting profitability goals.

Monitor key performance indicators (KPIs) and identify opportunities for improvement.

Inventory Management Purchase merchandise and supplies.

Maintain appropriate inventory levels.

Verify deliveries for quantity, pricing, and quality.

Monitor inventory turnover and minimize shrinkage.

Ensure proper product rotation and freshness.

Remove obsolete or expired inventory.

Merchandising & Marketing Maintain attractive product displays.

Implement promotional programs and seasonal merchandising.

Monitor local competition and pricing.

Assist with advertising and community marketing initiatives.

Support cooperative-sponsored promotions and events.

Customer Service Ensure exceptional customer service standards.

Resolve customer complaints professionally and promptly.

Maintain a clean, organized, and welcoming store environment.

Build positive relationships with customers and the community.

Safety & Facility Maintenance Maintain a safe working environment for employees and customers.

Conduct routine facility inspections.

Coordinate repairs and preventative maintenance.

Ensure all equipment operates safely and efficiently.

Maintain cleanliness inside and outside the facility.

Administrative Responsibilities Complete reports accurately and on time.

Maintain payroll and scheduling records.

Moni...