Director, Process Excellence, Automation and Service Delivery

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Job Function:
Data Analytics & Computational Sciences

Job Sub Function:
Multi-Family Data Analytics & Computational Sciences

Job Category:
People Leader

All Job Posting Locations:
Singapore, Singapore

Job Description:

DePuy Synthes is recruiting for a(n) Director, Process Excellence, Automation and Service Delivery - GS Strategy & Operations, located in Singapore.

Job Overview

The Director, Process Excellence, Automation and Service Delivery plays a critical leadership role within Global Services (GS) Strategy & Operations, responsible for building and evolving the enterprise capabilities that power service delivery across Global Services and aligned functions.

This role shapes how data, digital, content, insights, and process excellence capabilities are designed, governed, and scaled to enable business outcomes.

This is a highly visible role with broad enterprise impact-connecting strategy to execution, accelerating transformation initiatives, and enabling data‑driven decision‑making at scale across Global Services.

Key Responsibilities


* Own and evolve the Global Services enabling capabilities portfolio (data, digital, insights, content, and process excellence), ensuring enterprise‑ready, scalable data, digital, and AI solutions the enable the enterprise and Service Delivery in delivering world class experience for employees and GS customers.


* Lead Global Services data, digital, and insights strategy, including intelligent automation, business systems enablement, Sourceview, and reporting and performance management, delivering trusted KPIs, dashboards, and insight‑driven decision support.


* Own content management and knowledge enablement strategy and capabilities, driving standardized content strategies that support self‑service, experience outcomes, and service excellence.


* Lead process design and continuous improvement, embedding CI methodologies and data‑driven optimization to improve cost‑to‑serve, service quality, and operational resilience.


* Act as a strategic connector between Strategy & Operations and service delivery teams, translating enterprise and GS priorities into actiona...