Manager, Athlete Services

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement.

Through our BE ICONIC vision, we are building the most loved brands, producing the worlds most inspiring events, and fostering deeply engaged communities that change lives.

We aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit.

As part of our team, youlljoin a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated.Youllhelp shape experiences that fill hearts, consume minds, and enrich souls.

This is more than a job.Itsa chance to be part of a global movement, to lead from the front, and to leave a legacy.

Together, we create moments that last a lifetime.The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team.For more information, visitwww.ironman.com/about-ironman-group.

We are seeking a highly motivated individual for the position of Manager, Athlete Services NA, reporting to the Director, Athlete & Information Services and based in our Tampa, Florida or Louisville, Colorado office.

The Opportunity: This role is an experienced people leader and subject matter expert responsible for delivering a consistent, high-quality athlete experience across assigned North American events.

The Manager leads day-to-day athlete services operations, supports cross-regional projects, and partners closely with event, operations, marketing, timing, officials, medical, and partnership teams to ensure athletes receive clear communication, efficient registration, and responsive support before, during, and after each event.

The Manager, Athlete Services NA is responsible for overseeing the full athlete services lifecycle for assigned events, including side events.

This includes online registration setup, athlete enquiries, athlete communications, onsite registration, awards ceremonies, and post-event processes.

The role works closely with Athlete Services leadership, Race Directors, Global Partnerships, Operations, timing companies, race officials, announcers, Marketing, and Medical teams to deliver a smooth, athlete-first experience.

Key Responsibilities: Customer Service Deliver excellent customer service in line with brand standards, policies, and athlete-first service expectations.Meet service level expectations by ensuring all tickets are answered within two business days.Respond to incoming athlete emails and phone calls in a timely, accurate, and professional manner.Support all athlete development programmes as needed by responding to athlete enquiries, completing onsite responsibilities, and maintaining accurate CRM updates.

NA Athlete Services Project Duties Participate in cross-regi...