Power Generation Service Supervisor

Overview

Responsible for daily direction and supervision of the service department and Service Technicians.

Responsibilities



* Oversee the daily operations of the service department.


* Manage the distribution of Service Technician workloads and assignments.


* Direct the activities of Service Technicians.


* Manage shop costs to achieve margin objectives.


* Ensure the appropriate manpower and supplies are available to complete work assignments.


* Review in progress and completed jobs to verify scope of work completed appropriately and safely.


* Maintain a clean and safe work environment.


* Assist Service Advisors in responding to and handling customers' service complaints.


* Establish work standards and evaluate Service Technician's performance.


* May handle issues related to warranty work requests.


* May determine need and cost of service repairs.


* Hire, counsel, and discharge Service Technicians as necessary.

Qualifications



* Ability to organize and direct oneself and effectively supervise others.


* Ability to utilize the available time to organize and complete work within given deadlines.


* Ability to find a solution for or to deal proactively with work-related problems.


* Ability to communicate effectively with others using the spoken word.


* Ability to take care of the customers’ needs while following company procedures.


* Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/Experience:


* High School Graduate or General Education Degree (GED) and three to seven years related experience.


* Associates or Bachelor’s degree strongly preferred.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Other Requirements:

Prior experience in a shop and/or field service environment required.

Ability to utilize laptop computers and portable diagnostic tools required.

Prior supervisory experience required.

Working Conditions:

Office and shop environments.

Shop environment may not have air conditioning.