Automotive Service Advisor

Join One of Americas Most Awarded Ford Dealerships Arlington Heights Ford is looking for an experienced, customer-focused Automotive Service Advisor to join our award-winning Service team.

We are a busy, high-volume dealership with a fast-paced Service Department, an established customer base and tremendous repeat and referral business.

If youre an experienced Service Advisor, Service Writer, Service Consultant or automotive professional who thrives in a busy environment, communicates well with customers and wants the opportunity to earn a strong six-figure income, we want to talk with you.

At Arlington Heights Ford, youll have something important working in your favor from your first day: A reputation customers already know and trust.

Why Arlington Heights Ford? When youre a Service Advisor, where you work matters.

Youre asking customers to trust your recommendations, authorize maintenance and repairs, and return to you for future service.

Arlington Heights Ford has spent decades earning that trust.

We are proud to be recognized as one of the most awarded Ford dealerships in the country, including: 35 Ford Presidents Awards recognizing outstanding customer satisfaction8 consecutive J.D.

Power Dealer of Excellence Awards 2019 through 2026National Dealer of the Year recognition from DealerRater/Cars.com5+ years of CARFAX dealer recognitionChicago Tribune Top Workplace recognitionThousands of positive customer reviews from generations of loyal customers Our reputation isnt simply something we display on a wall.

It gives our Service Advisors the opportunity to work with an established customer base that already knows Arlington Heights Ford and trusts our dealership.

A Busy Store Creates Opportunity This is a fast-paced position in a busy, high-volume Service Department.

For the right Service Advisor, thats a major advantage.

Youll work with a steady flow of customers and manage multiple repair orders, service recommendations, customer conversations and follow-up needs throughout the day.

Were looking for someone who enjoys that environment and knows how to stay organized, communicate clearly and provide an excellent customer experience even when the Service Drive is busy.

If you enjoy a high-energy environment where the day moves quickly and your performance can directly impact your income, Arlington Heights Ford may be the opportunity youre looking for.

What Youll Do As an Automotive Service Advisor, you will: Greet customers and identify their vehicle service and repair needsListen carefully to customer concerns and accurately document them on repair ordersAdvise customers regarding factory-recommended maintenance and needed repairsReview technician findings and explain recommendations clearly to customersPrepare and communicate service estimatesObtain customer authorization for maintenance and repairsKeep customers informed throughout the repair processCommunicate expected completion times and changes as necessaryBuild long-term customer relat...