Senior Business Analyst

Your Job

We are seeking a Senior Business Analyst to serve as the bridge between business stakeholders, product leadership, and engineering teams across our platform portfolio, including a regulatory registry platform, a business identity verification platform, and a business messaging platform.

In this role, you will translate complex business, customer, and regulatory requirements into actionable solutions that drive product development and operational excellence.

You will partner with stakeholders, internally and externally, to ensure our platforms deliver value while meeting expectations.

Our Team

GCH Technologies was established to deliver innovative and transformative solutions to the telecommunications industry.

Founded by industry veterans with extensive experience in messaging and wireless, GCH serves as a neutral party dedicated to advancing the wireless ecosystem.

What You Will Do



* Own business requirements, functional specifications, process documentation, and user stories across our registry, identity verification, and business messaging platforms.


* Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA teams.


* Maintain traceability between business requirements, development work, and acceptance criteria.


* Own requirements through delivery, ensuring work is clearly defined, implementation risks are addressed, and solutions meet business objectives.


* Analyze, document, and maintain current and future-state business processes, workflows, business rules, and system interactions.


* Identify process improvements, automation opportunities, and operational efficiencies that create value across the business.


* Evaluate cross-product impacts and promote consistency across shared workflows, data models, and customer experiences.


* Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition.


* Collaborate with Customer Success, Operations, customers, and external stakeholders to capture business needs and validate solutions.


* Facilitate alignment across internal and external stakeholders through clear communication, documentation, process modeling, and solution validation.


* Define reporting and analytics requirements supporting operational KPIs, SLAs, and customer reporting.


* Analyze platform data and translate insights into actionable recommendations that support product, operational, and strategic decisions.

Who You Are (Basic Qualifications)



* Experience gathering, documenting, and managing requirements through functional specifications, user stories, acceptance criteria, and related artifacts


* Experience facilitating backlog refinement, stakeholder workshops, and cross-functional solution discussions


* Experience supporting system integrations and API-driven solutions, including documenting data flows, business rules, and integration requirements...