Account Manager

Here at Harris, we have 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe.

We need your help to keep growing and we hope you can become an integral part of the Harris family.

Business Unit: Benchmark Solutions

Work Mode: Remote

Shift Timings: 6.30pm to 3.30am (Night Shift)

Position Summary

Benchmark Solutions is seeking an experienced Account Manager with expertise in U.S.

Healthcare Revenue Cycle Management (RCM) to serve as the primary point of contact for assigned provider clients while driving revenue cycle performance and financial outcomes.

This position combines client relationship management with active oversight of assigned accounts receivable performance, operational workflows, and client satisfaction.

The Account Manager serves as a trusted advisor to physician practices and healthcare organizations by monitoring key performance indicators, identifying opportunities for improvement, coordinating operational efforts, and ensuring client goals are achieved.

The ideal candidate will possess extensive knowledge of physician practice revenue cycle operations, payer reimbursement methodologies, accounts receivable management, denials management, and healthcare billing processes.

Because this role involves direct interaction with U.S.-based healthcare providers and practice leadership, candidates must demonstrate exceptional verbal and written English communication skills.

Performance Expectations

The successful candidate will:


* Maintain high levels of client satisfaction.


* Support achievement of client A/R reduction goals.


* Assist in reducing denials and improving collection performance.


* Ensure timely resolution of client concerns and operational issues.


* Maintain accurate documentation of client discussions and action plans.


* Drive measurable improvements in reimbursement outcomes and operational effectiveness.

Core Responsibilities

Client Relationship Management


* Serve as the primary liaison between assigned U.S.

healthcare clients and Benchmark operational teams.


* Develop and maintain strong working relationships with physicians, practice administrators, office managers, and key stakeholders.


* Lead recurring operational meetings, client reviews, and revenue cycle performance discussions.


* Communicate revenue cycle findings, recommendations, and action plans in a professional and client-focused manner.


* Proactively identify client concerns, reimbursement risks, aging trends, and operational challenges before they escalate.


* Partner with leadership and operational teams to support client satisfaction, retention, revenue performance, and continuous process improvement.

Revenue Cycle Performance Oversight


* Maintain ownership of assigned client revenue cycle performance and accounts receivable outcomes....