Customer Manager

Customer Manager

Job Description

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®.

At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

Customer Manager (Bangkok Head Office, Thailand)

Settling for just any role isn't you, and it isn't us either.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference.

Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands.

In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

About You

In one of our engineering roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the centre.

Job responsibilities include:

Job Summary

The Key Account Manager is responsible for driving sales growth, profitability, and market share within assigned specialty channels, including CFW, OFM, HomePro, and CRC.

This role develops and executes account strategies, manages customer relationships, leads business planning activities, and collaborates cross-functionally to achieve sales and financial objectives.

Key Responsibilities:

Sales & Business Development


* Develop and implement sales strategies for assigned specialty channels to drive revenue growth and maximize market opportunities.


* Deliver sales targets, revenue goals, and gross profit objectives in line with company expectations.


* Identify growth opportunities through assortment expansion, distribution improvement, and promotional activities.


* Analyze sales, margins, and promotional effectiveness to improve financial performance.


* Analyze market trends, competitor activities, and shopper insights to identify risks and opportunities.

Account Planning & Management


* Lead the development and execution of annual customer business plans, and business review.


* Plan and execute customer-specific promotions, in-store activations, and new product launches.

Customer Relationship Management


* Build, maintain, and strengthen long-term relationships with key customers and decision-makers.


* Act as the primary point of contact for assigned accounts, ensuring high customer satisfaction and effective issue resolution.

Financial & Budget Management


* Negotiate annual trade agreements, promotional plans, pricing strategies, and commercial terms with customers.


* Prepare and manage sales budgets, trade spending, and account investments.

Cross-Functional Collaboration


* Collaborate closely with Marketing, Supply Chain, Finance teams to ensure seamless execution of business plans.


* Coordinate demand forecasts, inventory planning, and promotional activities.

You will be maintaining equipment associated with the production, packaging and dis...