Supervisor QA Complaints

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We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Quality

Job Sub Function:
Quality Assurance

Job Category:
Professional

All Job Posting Locations:
Beerse, Antwerp, Belgium

Job Description:

Purpose

We are looking for a Supervisor QA Complaints to join the Quality Assurance Complaints team in Beerse, Belgium.

The Quality Department at the J&J IMSC Beerse site is dedicated to ensuring that all Good Manufacturing Practice (GMP) activities related to manufacturing, packaging, labeling, testing, release, and distribution of products from the Campus Belgium adhere to GMP regulations.

The Complaint Team is responsible for handling, reviewing and approving market complaints.

If you enjoy collaborating across teams, and improving processes, coaching other people and you have a passion for quality in a dynamic pharmaceutical production environment, this could be a great opportunity to make an impact while working closely with diverse business partners.

As Supervisor QA complaints you are responsible for reviewing and approving complaint investigations, ensuring they are complete, scientifically sound, and compliant.

The role also contributes to complex investigations and process improvements across Commercial Supply operations.

Responsibilities:



* In this role, you review and approve complaint records throughout the full investigation lifecycle.

This includes confirming that investigations are complete, that root cause analyses are well supported, and that conclusions are based on clear evidence.


* You assess risks, review corrective and preventive actions defined because of a complaint investigation and check that the right stakeholders are involved.

You also consider broader supply chain impacts to ensure decisions are consistent and practical.


* You contribute to improving how complaint processes work by identifying patterns, suggesting improvements, and supporting implementation.

You also support complex and critical issues by preparing clear, structured information for decision making.


* Manage, provide coaching, and develop a team of Quality complaints associates to achieve their quality, business, and personal objectives.


* In addition, you a...