Loan Teller

Summary As part of the Somerset Trust Team, it is expected of employees to provide high quality customer service to all internal and external customers and positively collaborate with all team members both within the department and within other areas of the bank.

Essential Duties and Responsibilities · This position requires that the person have a good knowledge of the DNA Core Application System · Process transactions for loan payments, new loan transactions, payoffs, advances, transfers, check requests, wire transfers, interest and maturity extensions, charge off loan accounts, process loan modification fees, correct any loan payments that were applied incorrectly, waive late charges when directed by collections or by loan officer.

· Handle lending customer service calls, research questions, and resolve loan payment issues.

Service calls may be related to loan bills, account histories, and loan interest statements.

· Responsible to learn the basic general ledger functionality and assist Accounting in the balancing of certain ledger accounts; Monitor entries in the Lending Suspense and Loan Fees in Process, and Loans Disbursements in Process general ledger accounts.

· Maintain a monthly spreadsheet of interest extensions granted; makes copies of this spreadsheet to distribute to the Board of Directors monthly.

· Process any stop payments on lending treasurer/treasurer checks on loan accounts.

· Maintain a monthly spreadsheet for Commercial Appraisals.

· Process loan verifications for Consumer and Mortgage loan accounts.

· Process bankruptcy payments for loan accounts.

· Process any YTD interest adjustment on loan accounts.

· Research returned mail concerning loan billings to find correct mailing address.

· Work on special projects as needed.

· Assist training bank tellers in posting loan payments accurately.

· There are no maintenance capabilities in this job.

· Participates in Beta Testing for DNA when necessary.

· Working collaboratively with team members to achieve goals and enhance overall customer experience.

· Strong attention to detail is crucial for precise transaction processing and maintaining accurate records.

· Excellent interpersonal, communication, and active listening skills are essential for effectively assisting customers and building rapport.

· Understand and support all BSA/AML responsibilities as applicable to the position as well as consistently, accurately, and timely carry out these responsibilities in compliance with the Bank's internal policies · Perform other related work and duties as assigned Education and/or Experience · High school diploma or general education degree (GED); and one to three months related office experience and six months or more as a full-time teller with good balancing record.

TECHNICAL SKILLS · Experience using DNA.

· Proficient in using Microsoft Office products including Word, Excel, Outlook.

· Must be willing to learn new systems and adapt to emerging technologies LAN...