Customer Service Representative

Job ID: 526325

Oldcastle, a CRH company, is reinventing what's possible in building solutions.

We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America.

We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office.

Customers include distributors, developers, contractors, and installers.

This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

Job Responsibilities



* Receive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations


* Provide information about products and generate price quotations and generate sales orders in a timely manner


* Refer to product catalogs and specification guides to determine related product uses and applications


* Provide support to outside sales force


* Investigate and research all customer inquiries and concerns and follow-up promptly with the customer


* Retrieve information for Credit Department when needed


* Follow all safety regulations


* Other duties may be assigned as needed

Job Requirements



* High school diploma or equivalent


* Must have some previous sales experience, preferably in the construction industry


* Experience with Microsoft Office


* Ability to work in a team based environment


* Ability to do basic math


* Good organizational and problem solving skills


* Experience with multi-line phone system


* Attention to detail


* Ability to multi-task in a fast paced environment

What CRH Offers You



* Highly competitive base pay


* Comprehensive medical, dental and disability benefits programs


* Group retirement savings program


* Health and wellness programs


* An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage.

We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family.

CRH operates in a ...