Director, Training and Development - Full Time (40 Hrs/Wk)

We know what you're thinking.

"What kind of name is IncredibleBank?" Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to.

Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!).

A promise that we strive to be incredible in everything we do.

A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE.

What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it).

ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking.

Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name? About the Role: We are eager to discuss the prospect of you joining our team as our next incredible team member! This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include: Design, implement, and continuously enhance structured onboarding, role-based training, manager development, and people development programs that accelerate readiness, build capability, improve performance, and support long-term career growth across the organization.Partner with department leaders to identify the knowledge, skills, and behaviors required for success, access capability gaps, and develop practical training solutions that improve performance, team effectiveness, and business results.Lead the governance and lifecycle management of branch and operational procedures, ensuring policies, processes, and job expectations remain current, accessible, and aligned with business regulatory, and customer experience requirements.Partner with Operations, Compliance, Risk, Branch Banking, People Team, and subject matter experts to ensure training, procedures, and supporting resources are accurate, practical, compliant, and easily applied by employees in their daily work.Identify and address procedural gaps, outdated documentation, inconsistent execution, and knowledge deficiencies that create operational risk, reduce efficiency, or negatively impact the customer experience.Establish and maintain centralized knowledge management resources, including training materials, procedure libraries, job aids, and reference tools, so employees can quickly find the information needed to perform confidently and consistently.Implement role-based assessments, certifications, readiness checkpoints, and knowledge validation processes to confirm employees can accurately apply critical procedures, systems, products, policies, and regulatory requirements.Establish refresher training, retraining, or recertification programs for...