Director of Quality

Title:

Director - Quality

FLSA Status:

SE

Department:

Quality

Job Class:

N/A

Reports To:

VP - Operations / Executive

Full / Part Time

Full Time

Location:

RTE Location

Effective Date:

06/2026

Position Summary:

The Director of Quality is responsible for leading the quality strategy, systems, and continuous improvement practices for Reading Truck Equipment and Masterack.

This is a highly hands-on role that requires direct involvement on the shop floor, in the weeds with production teams, suppliers, process issues, customer concerns, and day-to-day quality performance.

This position ensures that commercial vehicle equipment, van interiors, shelving systems, storage products, and upfit solutions meet customer expectations, regulatory requirements, internal standards, and business performance goals.

The Director provides leadership across manufacturing, assembly, installation, inspection, supplier quality, customer response, warranty-related quality improvement, and process capability assessments while driving a culture of quality, prevention, accountability, and continuous improvement.

Position Responsibilities:

Quality Leadership and Strategy


* Lead the Quality Operations function across Reading Truck Equipment and Masterack.


* Establish quality goals, metrics, accountabilities, and performance expectations.


* Develop and execute quality strategies aligned with business objectives, customer expectations, and operational priorities.


* Provide leadership, coaching, and direction to quality managers, supervisors, inspectors, technicians, and hourly team members.


* Maintain a strong hands-on presence in manufacturing, assembly, installation, and upfit areas to identify issues, coach teams, and drive timely resolution.

Quality Systems, Tools, and Compliance


* Develop, maintain, and improve quality systems, policies, procedures, standards, and inspection methods.


* Lead the design, implementation, and ongoing improvement of a quality APP to strengthen quality visibility, data capture, reporting, corrective action tracking, and operational accountability.


* Ensure compliance with applicable customer, regulatory, company, and quality management requirements.


* Oversee quality documentation, audit readiness, inspection records, corrective actions, and quality reporting.


* Improve the use of data, systems, and technology to support faster decision-making and stronger quality execution.

Manufacturing and Product Quality


* Oversee incoming, in-process, and final inspection activities for commercial vehicle equipment, van interiors, shelving systems, storage solutions, and upfit products.


* Approve and support manufacturing quality plans, control plans, inspection criteria, and product verification processes.


* Partner directly with Operations, Engineering, Product Management, and Supply Chain to support new product introductions, process changes, and product improvements.
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