Hotel Guest Services Innkeeper, Channel Road Inn (PT & FT Available)

As a Guest Service Associate at Channel Road Inn, youll be the go-to for guests from the time they make their reservation to the day they check out.

Youll be the face that warmly greets them, helps them plan an amazing getaway, answers questions, resolves issues, and ultimately plays a critical role in making their stay enjoyable.

With a passion for helping others, strong attention to detail, and a willingness to go above and beyond for our guests, as a Guest Service Associate, you will be an integral member of our small but mighty team.

When We Need You Part-time available with possibility of full-timeHours and days will vary based on occupancyOpen availability on the weekends is MUSTReliable transportation is necessary Perks of the Job Paid sick leaveYearly free night at select hotels in the Four Sisters collectionDiscounted Team Member Rate for you plus a Friends and Family rateOpportunities to learn and grow: we offer certifications and training to help you grow and develop your hospitality careerTax-saving 401K Retirement PlanOpportunity to thrive and grow in an employee-centric work environmentBeing part of a beautiful and prestigious hotel collection in California What Youll Do Foster a warm and friendly environment for all guests and team membersProvide excellent customer service to all guests throughout the entirety of their stay - being ready, willing, and genuinely happy to help guests at all timesProvide guests with ideas to enhance their stay: promote upsell packages upon arrival, make local recommendations, and assist guests in making reservations and/or appointments as neededGenuinely connect with guests through multiple channels of communication, including in-person, email, telephone, and text messagingManage calls to the hotel: answering questions, providing information about the various rooms and current rates/promotions, making new reservations, adjusting or canceling existing reservations, and providing local recommendationsManage arrivals: greet guests, register and assign rooms, check IDs and collect credit cards, provide tours and detailed information about the property, and assist the guest to their room when requestedManage departures: ask guests about their stay, resolve any issues, collect payment and keys, send a receipt, and make any final adjustments to the guests' billIn the absence of the manager, you will be responsible for all activities at the hotel and may be required to lead and/or assist housekeepers, kitchen staff, maintenance, etc.Work with fellow team members in the Housekeeping and Kitchen departments, notify them of early check-ins, late check-outs, changes, or special guest requestsWork within the five core values of Four Sisters Inns: Grace, Grit, Attentiveness, Adaptability, Above & BeyondPromote the collection: develop a knowledge of other Four Sisters Inns and communicate information about the collection to guestsAny other duties as assigned What You Bring to the Team A positive, can-do attitude ...