Rental Lead, Lockers, Lost & Found

Taos Ski Valley, Inc.

utilizes both private and public, conventional, and computer-controlled RFID Key access lockers to offer our guests premier options for easy and secure access to their personal belongings.

This role supports a steady, structured, systems-based operation that requires accuracy, organization, and calm problem-solving.

The Rental Lockers Lead will take ownership of seasonal and daily locker rentals, maintenance, and organization for Resort Services.

This includes RFID key programming, updating and maintaining an accurate database of items, communicating with guests and staff, and maintaining clear, predictable workflows.

Working primarily from the Lost and Found office, the Rental Lockers Lead will additionally Lead our Team to assure all misplaced personal items are organized, catalogued, and returned to their owner when possible.

This work requires attention to detail, chain-of-custody accuracy, and a methodical approach to problem solving.

Occasional cross-department support may occur, but the primary focus of this role is systems management, organization, and Lost & Found operations.

This job description is intended to be a broad description of duties.

You will be expected to carry out all responsibilities in accordance with the organization's policies and applicable laws.

Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities: Actively work at the Lost and Found / Daily and Seasonal Locker office, engaging customers and staff to accomplish vision and goals.

Most interactions are brief, structured, and problem-solving oriented.Act as a Sales / Rental Lead when needed in all Resort Services operationsEducate, train and support other staff in a real-time guest facing Lead rollLead by example with world-class customer serviceSupports occasional periods of higher guest volume with calm, clear communicationHandle issues quickly and efficiently for the guest and companyLead your team to cleanliness, attention to detail, and organizational excellence.

This role suits someone who enjoys maintaining orderly systems and predictable workflows.Responsible for a staff scheduleAssist with training and supporting new hires to ensure they understand their roles and are successfulMonitor staff productivity and provide constructive feedback, coaching and supportReport weekly and when needed to Resort Services ManagementAttend and engage in trainings and professional developmentReliable attendance on all scheduled work days.Other duties as assigned Personal Skills Detail oriented, organized, and able to work independently with excellent time management skills.Comfort with routine, predictable tasks and maintaining structured systems.You excel in a steady environment with clear workflows, and you can adapt calmly during brief period of i...