Lead Site Reliability Engineer

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineering at JPMorgan Chase within the Chief Technology Office, Identity & Access Management team, you are the non-functional requirement owner and champion for the applications in your remit.

You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area.

You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilities


* Lead SRE practices that balance delivery speed, efficiency, and system stability


* Partner with engineering peers and senior stakeholders to drive strong, shared outcomes


* Scale SRE adoption across application and platform teams


* Set reliability expectations and show progress through stability and reliability metrics


* Run blameless, data-driven post-incident reviews and regular debriefs to turn lessons into improvements


* Build a continuous-improvement culture by gathering feedback and improving the customer experience


* Coach entry- to mid-level engineers and promote knowledge sharing through internal forums and communities


* Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.


* Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills


* Formal training or certification in software engineering concepts plus 5+ years of applied experience


* Advanced knowledge of SRE principles and a track record of implementing SRE across application and platform teams while avoiding common pitfalls


* Experience leading technologists to manage and resolve complex technology issues at a firmwide level


* Ability to influence team culture by championing innovation and driving change


* Experience hiring, developing, and recognizing talent


* Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform)


* Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS)


* Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.


* Ability to evaluate AI-assisted operational recommendations for cor...