Sr Resident Engineer - Google

Sr Resident Engineer - Google

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

About the Position: Reporting to the Service Delivery Manager of Advanced Services, this is a highly technical role that provides post-sales support for HPE's Network Products.

The Resident Engineer will work daily with the customer, either remotely or at the customer's location, and is expected to have expertise in Juniper/HPE products deployed or to be deployed within the customer's service provider network, and to provide technical and operational support for network issues, ongoing certification, and testing efforts.

Although a location in the San Francisco, California, or Denver, Colorado, area is preferred, a remote status with occasional travel will be considered for the right candidate.

Responsibilities:

This is a full-time position that may require longer work hours or occasional on-call weekend support.

Technical support to the customer may require the Resident Engineer to:


* Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable.


* To hold network information gathering workshops with the customer to understand the customer's existing network design and the technical requirements of new network designs.


* Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment, and help develop plans to implement and verify that they are operating correctly in the live network


* Test patches and fixes to operating software, ensuring they are implemented and functioning correctly in the pre-production test network and then in the live network, as implementation plans dictate.


* Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried


* Support design and planning of Juniper MX, QFX, EX series, and associated solutions within the customer's commercial network


* Support ongoing efforts in ...