Senior National Relationship Manager

Company

Federal Reserve Bank of Chicago

This role is remote with travel and may be performed from anywhere within the continental United States.

Candidates located near a major airport hub are preferred to support the travel needs of the position.

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service.

FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.

Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.

Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The Senior National Relationship Manager serves as a strategic advisor for the Federal Reserve Financial Services’ largest and most complex customer organizations.

This role leads high impact customer engagement, provides informed guidance to executive level stakeholders, and ensures alignment between customer priorities and FRFS strategic goals.

This position is considered expert level and performs unique work of high complexity that has broad impact on the organization.

The incumbent works independently with minimal supervision.

This position has no direct reports and may assign work, provide direction, or act as a mentor to junior staff.

Your Responsibilities


* Expert demonstration of building and maintaining strong relationships with complex customer organizations, engaging stakeholders across all relevant business lines. 


* Develops solutions to complex business scenarios, presents ideas to customers, and overcomes difficult objections and issues raised by customers.  


* Demonstrated performance in managing critical customer or FRFS disruptions. 


* Demonstrated performance in ensuring FRFS System priority objectives are managed and escalated appropriately across portfolio of accounts. 


* Acts as a leader within the team, offering consultation and support to junior/new members of the team. 


* Drives portfolio performance and supports product and service evolution through customer intelligence and facilitates cross‑functional collaboration across Treasury product, operations, technology, and risk teams. 


* Establishes customer intelligence, identifies at‑risk business, and communicates critical updates for reporti...