EHR Workflow Coordinator

Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections! Who You Are: Amoskeag Health is seeking a detail-oriented and proactive EHR Workflow Coordinator to support the efficient management of EHR-based orders, referrals, prior authorizations, and other clinical workflows.

In this role, you will monitor and coordinate outstanding work, identify and resolve barriers to timely patient care, collaborate with multidisciplinary teams, and help improve processes that enhance workflow efficiency, documentation accuracy, and continuity of care.

Your strong organizational skills, critical thinking, and commitment to exceptional patient service will help ensure high-quality outcomes for both patients and care teams.

What You'll Do: 1.

EHR Orders, Referrals, and Prior Authorization Management Monitor referral and prior authorization work queues to identify aging, incomplete, or unresolved referrals requiring follow-up, while coordinating with and providing backup support to Operations Support team.Proactively manage assigned EHR work queues and reports, prioritizing items based on urgency, age, patient impact, and established organizational standards.

Obtain missing information, results, and documentation from patients, providers, facilities, and insurance companies.Escalate unresolved issues, recurring barriers, and significant delays to the appropriate clinical or operational leader.Assist with denied, delayed, or unresolved authorization requests by obtaining required information, coordinating follow-up, communicating payer requirements, and escalating clinical or administrative issues to the appropriate team member.Identify barriers and opportunities to improve workflows and reduce delays in patient care.

2.

Patient and Provider Communication Communicate professionally with patients, families, providers, insurance companies, laboratories, hospitals, and external organizations.Provide follow-up regarding outstanding orders, referrals, documentation needs, and authorization status.Support patients in navigating administrative barriers while maintaining excellent customer service.Keep care teams informed of outstanding items and resolution status.

3.

Documentation, Reporting, and Quality Support Support closed-loop management of orders and referrals by ensuring results, consultation reports, outcomes, or documented follow-up are appropriately received, routed, and addressed according to established workflows.Maintain accurate documentation of follow-up activities, communications, and outcomes within the EHR.Identify recurring workflow failures, documentation gaps, payer barriers, and sources of delay; collaborate with the Operations Manager and affected teams to develop and implement sustainable improvements.Assist with quality improvement reporting, data collection, and audits.Support compliance with organizational policies, HIPAA requirements, and regulatory standards.

4.

Other Functions ...