Supervisor, Taos Sports Retail

This job description is intended to be a broad description of duties.

You will be expected to carry out all responsibilities in accordance with the organization's policies and applicable laws.

Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Taos Sports Rentals, the premier Ski and Snowboard rental shop in the region, is the most convenient and best located shop in Taos Ski Valley.

With the support of our World Class Ski Lab with Wintersteiger Mercury tuning machine, Taos Sports Rentals maintains the finest rental and demo fleet as well as providing tuning, mounting and repair services to our guests.

Next door to Taos Sports Retail just paces from chair lift 1, our Rental guests receive a premier experience.

The Taos Sports Rental Supervisor will maintain Taos Ski Valley Inc.s Ski and Snowboard rental operations as the best in the region.

Essential Job Responsibilities: Actively work the Rental Shop, engaging customers, and staff to accomplish vision and goals.Lead by example with world-class customer service.Managing hundreds of guests in a short period of time.Supervise in all Resort Services Rental, Retail and Repair as needed.Resolving issues quickly and efficiently for the guest and company.Managing a staff of 30 or more on peak days.Lead your team to cleanliness, attention to detail and organizational excellence.Responsible for the completion of end-of-day closeouts and reporting.Design, implement, and document staff training and incentive programs.Track and validate all daily cleaning, stocking, and organizational duties.Actively engage with Human Resources for all staff needs.Maintain a staff work schedule.Reliable attendance on all scheduled workdays.Other duties as assigned.

Personal Skills: Very detail-oriented, organized, and able to work independently with excellent time management skills.You excel in a fast-paced environment where change is the norm.Possesses good people skills sufficient to assist guests in a helpful, friendly, and courteous manner; be tolerant of the diversity of personalities experienced with co-workers and guests; make a positive experience for Taos Ski Valley guests.Ability to stay positive, focused, and constructive when faced with set-backs, challenges and while working in an ever-changing environment.Have high personal job motivation from the beginning of the season that carries through to the end.Strong personal character and commitment to Taos Ski Valley, Inc.s Commitment and Passions.Provides a guest experience that exceeds the guests expectations.Ability to gracefully and humbly accept and benefit from constructive criticism and opportunities for growth.

Qualifications/Knowledge: 4 years Snowsports industry rental, repair, retail or related experience required.Understanding of Ski and Snowboard technology and maintenance.I...