Patient Access Associate (Hospital)

Position Information: Thurs., Fri., and Sat.

- 7am to 7pm Serves as patient access services associate for the Hospital and Clinics.

Primary responsibility is to assist patients and their families in accessing services and to act as an advocate and navigator until the patient is handed off to clinical staff.

Operates switchboard, registers inpatients and outpatients by obtaining complete and accurate patient information.

Works in coordination with other staff members to schedule initial and follow up appointments for the Hospital and Clinics, as well as cross train between the two to help cover sick call and vacations.

Schedules appointments at other facilities as needed.

Some holiday and weekend work when needed.

Qualifications High school diploma or equivalent.

Previous experience preferred.

Ability to read, write and comprehend medical terminology.

Must possess sufficient knowledge of English, spelling, and math to perform related clerical and secretarial duties.

Accurate typing skills.

Ability to interact with others in a diplomatic and courteous manner on the phone and in person.

Must possess good communication and telephone skills.

Ability to work with many interruptions.

Must be highly motivated and demonstrate initiative.

Able to maintain confidentiality in written and verbal communications.

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