Financial Services Representative

Key Responsibilities Member Service and Relationship Management Deliver exceptional member service through consultative conversations and relationship building.

Open, maintain, and service consumer, business, and specialty accounts in accordance with established policies and procedures.

Perform account maintenance, transaction processing, and problem resolution with accuracy and professionalism.

Assist members with digital banking services and electronic account access.

Support members through complex or sensitive situations, including estate accounts, death claims, and escalated account concerns.

Process member transactions, cash deposits, withdrawals, payments, and negotiable instruments accurately and efficiently while balancing cash drawers in accordance with established procedures.

Lending, Sales, and Financial Education Originate and process consumer loan applications in compliance with lending policies and regulatory requirements.

Assist members with mortgage and business lending inquiries and facilitate referrals when appropriate.

Identify member needs and recommend products and services that support financial goals.

Provide financial education and guidance to promote financial wellness and informed decision-making.

Consistently achieve or exceed established service, referral, and performance goals.

Support branch business development and community engagement initiatives.

Operations, Compliance, and Fraud Awareness Ensure compliance with all applicable regulations, policies, procedures, and internal controls.

Maintain knowledge of account opening requirements, operational standards, and lending regulations.

Identify, prevent, and escalate potential fraud, suspicious activity, and member security concerns.

Educate members on fraud prevention, scam awareness, and account security best practices.

Maintain accountability for cash handling, transaction accuracy, and balancing activities; promptly identify and resolve discrepancies while protecting confidential member information.

Support overall branch efficiency and collaborate with team members to achieve branch goals.

Full-time position with availability during branch operating hours, including Saturdays.

Ability to open or close the branch as assigned.

Flexibility to travel to other branch locations as business needs require.