Operations Excellence Lead

Your Job

Georgia-Pacific is seeking an Operations Excellence Lead to help improve how large, multi-team initiatives move across the IT Infrastructure & Site Reliability value stream, from strategy through build, run, and governance.

In this individual contributor leadership role, you will drive process and tooling transformation, strengthen service ownership practices, and help make our services more reliable, cost effective, and less complex.

This role is based in Atlanta, GA and hybrid which typically is 3 days in office per week

Our Team

The GP IT Infrastructure & Site Reliability organization is a large, diverse group of IT capabilities focused on improving IT operations and reliability at scale, from manufacturing sites to the cloud.

This role reports directly to the Vice President, IT Infrastructure & Site Reliability so it can remain neutral to any single delivery team and serve the broader capability.

What You Will Do


* Lead cross-functional operations excellence initiatives that improve reliability, reduce complexity, and create measurable business value across Infrastructure & Site Reliability


* S hape and advance service ownership and operating model practices, including governance, roles and responsibilities, RACIs, and build-to-run handoffs


* Partner with site leaders, customers, and IT capability groups to understand cost, reliability, and process pain points and translate them into practical improvements


* Map end-to-end value streams, identify bottlenecks and recurring operational friction, and guide teams toward standard work, continuous improvement, and stronger flow


* Improve and simplify support processes, tooling, and systems of work, including ServiceNow, observability, reliability, and service portfolio practices


* Establish KPIs and reporting mechanisms to evaluate transformation impact, monitor progress, and adjust using data-driven methods such as Plan-Do-Check-Adjust


* Facilitate working sessions, leadership reviews, and communities of practice that build alignment, shared ownership, and consistent adoption across teams.

Who You Are (Basic Qualifications)


* Experience in IT operations, infrastructure, site reliability, service management, process transformation, or continuous improvement


* Experience working with manufacturing processes and operational technology environments


* Experience assessing support processes, identifying improvement opportunities, and using tools or data to drive measurable operational outcomes


* Experience influencing, coordinating, or leading cross-functional work across teams without direct authority


* Experience facilitating discussions, presenting information to leaders, and building alignment across diverse stakeholders


* Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead


* Experience leading opera...