Medical Receptionist - Outpatient

Position Summary:

The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting.

This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Essential Job Functions:


* Greeting patients professionally both in person and on the phone.


* Answering patient calls, and voicemails in a friendly prompt manner


* Confirming patient follow up appointments, sending reminder virtual appointment information as needed


* Optimizing provider schedules and patient satisfaction with efficient scheduling


* Comforting patients by anticipating anxieties and effectively answering questions


* Notifying providers of patient arrivals


* Updating patient records and following all protocols in regard to insurance verification


* Collecting patient copays and scheduling follow up appointments


* Maintaining office inventory and equipment by anticipating supply needs.


* Occasionally verify insurances

Knowledge, Education, & Experience:


* Associate or bachelor's degree preferred


* Behavioral or psychiatric office experience is preferred.


* Experience with electronic medical records systems preferred.

Employment Status: Full Time

Schedule: Monday-Friday 8:30 am - 5 pm

Work Location: On Site - Laguna Hills, CA

Compensation: Pay Range: $21 - $23 per hour