Internship Sequencing Service & Support EMEA-LATAM - AXELIOS 1

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The Position

Your Department

Are you curious about sequencing technologies, artificial intelligence and how innovative laboratory solutions are successfully introduced and supported across different countries?

You will join our EMEA Sequencing Support organization, which brings together technical and application expertise to support the introduction of the new AXELIOS 1 Sequencing Platform across the region.

Based at the Regional Customer Support Center in Mannheim, our teams support Roche organizations across EMEA.

We work closely with colleagues from Field Service, Field Applications, Global Customer Support and Product Development to help establish effective and scalable customer support structures.

During your internship, you will gain insights into next-generation sequencing, regional customer support and the launch of a new platform.

You will contribute to defined projects, collaborate with regional and global experts and support the development of structures, tools and processes that enable our specialist teams.

In this role, digital innovation includes exploring how AI, data-driven approaches and digital collaboration tools can improve technical and application support, knowledge sharing and operational efficiency.

Your contribution will help shape how Roche teams are prepared, connected and supported throughout the introduction and ongoing support of this new sequencing technology.

Your Opportunity

This internship combines sequencing technology, customer support, digital innovation, process development and international project work.

Depending on your background and interests, you will have the opportunity to:


* contribute to the introduction of a new sequencing platform across the EMEA region


* gain insights into how technical and application support organizations operate


* support the development of regional support processes and collaboration models


* explore AI-supported approaches for knowledge management, information retrieval and operational improvement


* analyze experiences and feedback from installations, training activities and support cases


* help turn lessons learned into reusable standards, tools and resources


* work on your own defined project or work package


* collaborate with experts from different countries and functions


* understand how a complex laboratory platform is supported throughout its lifecycle

Your Responsibilities

As an intern, you will support the Technical Support and Application Support tea...