Digital Systems Support Engineer

Your Role

Molex is seeking a Digital Systems Support Engineer to join our Optical Systems Business Unit (OSBU).

In this role, the successful candidate will be part of a global operations team, contributing to the expansion, stabilization, and on-site support of OSBU's manufacturing digital capabilities across North America and Mexico.

Our Team

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications.

The thousands of innovators who work for Molex have made us a global electronics leader.

Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

What You Will Do


* Serve as the North America Digital Operations support point, based in Hudson, supporting Hudson production operations and providing same-time-zone support coverage for Naperville and Guadalajara when needed.


* Provide local first-response support for production digital systems, including manufacturing execution systems, shopfloor applications, traceability systems, production reporting tools, labeling/scanning applications, terminals, and other manufacturing support systems.


* Troubleshoot day-to-day production system issues by working directly with production, engineering, quality, planning, local IT, Global IT, external vendors, and application owners.


* Provide on-site support for shopfloor digital issues that require local presence, such as user operation checks, terminal/device verification, scanner/printer connectivity, workstation setup, and line-side system usage.


* Work closely with the Zhuhai-based Digital Operations team to escalate and resolve system issues, coordinate with L2/L3 support teams, and ensure alignment with global standards, governance, and escalation processes.


* Monitor system performance, interfaces, data flow, and system availability to ensure production continuity and data integrity.


* Support new system deployment, production ramp-up, user acceptance testing, go-live readiness, hypercare, and post-go-live stabilization for North America and Mexico sites.


* Support user access management, role assignment, and basic system administration tasks in line with company policies.


* Train and enable local key users and production users on digital system operation, issue reporting, basic troubleshooting, and standard work instructions.


* Document support cases, recurring issues, root causes, workarounds, and lessons learned to improve the regional support knowledge base and reduce repeated incidents.


* Identify opportunities for system optimization, automation, and continuous improvement to improve operational efficiency and system reliability.

Who You Are - Basic Qualifications


* Bachelor's degree in Information Technology, Computer Science, Autom...