Regional Air Import Gateway Manager

Title: Regional Air Import Gateway Manager

Location: Doral, Florida
 

​We have an exciting opportunity for a Regional Air Import Gateway Manager East Region covering mainly MIA but also supporting East region like ATL and JFK Gateways.  This position will be based in MIA. 
 

The Regional Air Import Gateway Manager supports the execution of the airfreight strategy, provides airfreight expertise and monitors all air freight related activities performed at station level to effectively manage the end to end airfreight process.

This role also ensures optimization of airfreight transaction operations in line with customer requirements to deliver a cost/effective execution.
 

Key Responsibilities:​
 


* Point of contact for OPS and Service Quality related issues (e.g.

customer complaints / escalations, exception management, shipment irregularities, service recovery, etc.)


* Supports local process enhancements and ensures compliance of global improvement initiatives and standard procedures.


* Contributes to country air freight product agenda and projects/initiatives.


* Supports execution of Gross Profit Improvement Program in country.


* Communicate implications of regional and country airfreight policies/guidelines and support training with stations and gateways


* Support business development and tactical opportunity conversion by providing operational expertise and ensuring operational customer requirements are met


* Support development and drive implementation of new solutions/services incl.

sector specific solutions


* Supports Spot Quote Pricing strategy


* Support and drives compliance to KPIs, with special focus on timely responding to requests


* Ensures adherence to guidelines and standards established by Pricing group


* Supports and drives adherence to usage of tools and sources as defined by Pricing group


* Drive cargo optimization in air/cartage vendors


* Assists with airline relationship building, and local rate negotiation


* Enables and facilitates efficient service delivery than meets or exceeds customer expectations.


* Coordinate with AFR colleagues to ensure prompt issue resolution


* Contribute to ensure achievement of business growth, revenue & profitability.


* Ensure compliance of stations & gateways with global and regional airfreight policies and guidelines.


* Ensure compliance of stations & gateways with customer SOPs.


* Contributes to lessons learnt.


* Ability to influence decisions/actions by providing value-added feedback into the organization/function and country management.

 

Required Skills/Knowledge:​
 


* Minimum 7 years professional experience in freight forwarding airfreight operations (i.e.

handling, documentation, clearance) preferred


* Experienced in in-house applications preferred, e.g., CargoWise, FSI3, COSS 


* Computer skills (i.e.

Microsoft Office tools, intermediate level in Excel)
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