Import Operations Apprentice - Glasgow

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group.

While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. 

 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

 

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder 

(CIF). 

 

Our Values 

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. 

 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

 

Role Overview          

As an Apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air and Ocean.

 This can include Exporting and Importing Goods from and to the UK and across the World.

 

Key Responsibilities:


* Develop relationships with customers (internal/external)


* Ensure  all customer enquiries are responded to promptly and professionally


* Adhere to Customs Compliance procedures and documentation


* Ensure each ‘Job File’ is fully and accurately completed


* Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise


* Work with DGF departments on Ocean or Air freight planning and coordination


* Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination


* Liaise with overseas offices on Ocean or Air freight planning and coordination


* Maintain mandatory milestones through the Company's Freight Forwarding system 


* Use Company systems to create, manage and maintain the movement of freight 


* Update the Company’s customer complaints system with all required inputs 


* Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g.

anti-corruption.


* Contribute to the ‘First Choice’ continuous improvement program


* Participate in Monthly Team briefing sessions and weekl...