Lead Engagement Director CCF - Cleveland Area

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As a senior leader and point of contact spanning the C-suite through operational leadership, you will be responsible for shaping, strengthening, and sustaining the overall health and long-term success of strategic partnerships.

In addition to managing key client relationships, you will lead a team of Client Service Managers, drive cross-functional strategic initiatives, and contribute to the ongoing evolution of the ES business.
This role requires a blend of executive presence, operational expertise, technical understanding of equipment service environments, and people leadership to deliver exceptional partnership outcomes while mentoring and developing internal talent.
Lead Engagement Director - Enterprise Services Operations

Reporting into the Enterprise Services (ES) Operations team, the Lead Engagement Director role is designed for accomplished healthcare leaders who have built their careers within complex Healthcare Systems and are ready to extend that expertise across a broader, enterprise-wide strategic landscape.

ES Operations delivers a portfolio of value-driven solutions-including performance-based guarantees and advanced technologies powered by Siemens Healthineers-to help transform healthcare delivery and outcomes for our partners.

Role Overview

As the senior leader and primary point of contact spanning the C-suite through operational leadership, you will be responsible for shaping, strengthening, and sustaining the overall health and long-term success of strategic partnerships.

In addition to managing key client relationships, you will lead a team of Client Service Managers, drive cross-functional strategic initiatives, and contribute to the ongoing evolution of the ES business.

This role requires a blend of executive presence, operational expertise, technical understanding of equipment service environments, and people leadership to deliver exceptional partnership outcomes while mentoring and developing internal talent.

Key Responsibilities

Client Partnership & Strategic Leadership


* Serve as the senior relationship leader across executive and operational stakeholders, ensuring alignment to strategic goals and partnership value realization.


* Drive exceptional customer engagement and deliver a differentiated, high-impact customer experience through proactive communication and relationship management.


* Lead strategic discussions across budgeting, asset management, capital planning, procurement, and KPI alignment to optimize outcomes.


* Anticipate client needs, identify risks, and ensure timely resolution of issues while maintaining ...