Technical IT Operations Professional

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The Technical IT Operations Professional serves as an onsite IT lead for the Austin, TX location, supporting end users, local and remote offices, executives, lab manufacturing, and R&D environments.

This role blends hands on technical support, project management, and business relationship management, with direct accountability for IT services that enable mission critical operations.
The position requires a high degree of autonomy, technical depth, and professional judgment, operating in environments where system availability, change control, and response time directly impact business outcomes
IT Operations & Site Support


* Provide remote and hands-on IT support for end-user devices, peripherals, conference rooms, and other IT technologies.


* Serve as an escalation point for complex or high-impact IT incidents.


* Support workstation provisioning, break/fix, printing, and local infrastructure end points.


* Ensure executive areas and shared spaces are operational.


* Maintain critical IT security measures and remediate vulnerabilities.


* Coordinate vendors supporting onsite IT services, including hardware suppliers and OEM support.


* Manage purchase orders, deliveries, onsite service activities, and vendor accountability.


* Ensure IT assets are tracked and lifecycle-managed according to enterprise standards.

Lab Manufacturing & R&D Support


* Provide onsite IT support for business-critical lab manufacturing and R&D environments.


* Support IT components associated with lab systems, engineering workstations, and manufacturing-adjacent technologies.


* Respond rapidly to incidents impacting lab or manufacturing operations to minimize downtime.


* Operate within regulated and controlled environments, adhering to access, change, and documentation requirements.

Project Management & Delivery


* Lead and execute IT projects, including expansions, office builds, infrastructure upgrades, and technology refreshes.


* Own project coordination activities including requirements gathering, scheduling, vendor engagement, execution, and transition to operations.


* Manage risks, dependencies, and business impacts associated with IT changes in production or lab environments.


* Communicate project status, risks, and outcomes to business and IT leadership.

Executive Support & Business Relationship Management


* Provide and promote IT services to executives and senior leaders.


* Act as the primary IT relationship manager for site leadership, lab management, and key stakeholders.


* Translate business, manufa...