Account Service Coordinator

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Position Summary

We are seeking an experienced Software Services Representative to serve as a National Account Service Coordinator supporting enterprise radiation oncology clients in a managed services environment.

This role is responsible for coordinating the delivery, performance, and support of mission-critical oncology systems, including Varian ARIAand Eclipse Treatment Planning System.

The ideal candidate understands the clinical and operational importance of ARIA/Eclipse ecosystems and can effectively manage service delivery in environments where uptime, accuracy, and patient safety are non-negotiable.

Key Responsibilities


* Serve as the primary service coordinator and relationship manager for assigned national radiation oncology accounts


* Oversee managed services delivery for ARIA and Eclipse environments, including system performance, support, and lifecycle management


* Coordinate incident management, service requests, and escalations, ensuring timely resolution aligned with SLAs and clinical urgency


* Act as liaison between clients and internal teams, including clinical applications, medical physics support, IT infrastructure, and engineering


* Monitor and report on system uptime, performance, and service KPIs across multiple sites


* Support and coordinate software upgrades, patches, and version transitions (ARIA/Eclipse releases)


* Ensure all activities align with HIPAA, data integrity, and patient safety standards


* Participate in or coordinate go-lives, system migrations, and workflow optimization initiatives


* Lead regular service reviews (QBRs) with client stakeholders including administrators, physicists, and clinical leadership


* Identify and mitigate risks proactively to prevent treatment disruption or data issues


* Maintain detailed documentation of environments, configurations, and service activities


* Partner with account management and sales to support client retention and expansion opportunities

Required Qualifications


* Bachelor's degree in Healthcare IT, Radiation Oncology, Medical Physics support, or related field (or equivalent experience)


* 3+ years of experience supporting radiation oncology systems, specifically ARIA and/or Eclipse


* Strong understanding of radiation oncology workflows (simulation, planning, treatment delivery, record & verify)


* Experience in a managed services, service desk, or enterprise support environment


* Knowledge of DICOM, oncology data flows, and system integrations


* Familiarity with HIPAA and healthcare regulatory require...