MultiWav Client Services Representative

Client Services Representative

$ 51K-to $56K base annually plus commissions

Arvig: Committed to Service, Dedicated to You

Join one of the nation's largest independent broadband service providers! At Arvig, we deliver leading-edge broadband and telecommunications solutions -including high-speed internet, TV, phone, and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership, engagement, efficiency, and knowledge.

We believe our people are the driving force behind everything we achieve, and we foster a culture built on courage, humility, open-mindedness, integrity, respect, and safety.

At Arvig, our goal is clear: to provide exceptional service and reliable solutions, backed by the latest technology, in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage - a workplace where you can bring your whole self, feel a true sense of belonging, and see your skills, ideas, and ambitions make a meaningful difference

What You'll Do

As a Client Services Representative, you will support the Sales Account Executive by working directly with MDU site staff and end-user customers to increase service penetration rates within our portfolio.

In this role, you will schedule regular property visits, develop customized sales and retention plans, and host promotional events to drive upgrade revenue and engage property staff.

You will also act as a primary point of contact to resolve or escalate customer issues promptly, generate performance reports, and adapt marketing materials to maximize client satisfaction and retention.

What You'll Bring


* Minimum  2 years of Customer account management experience or related experience, preferably in the telecommunications sector


* Experience acting as a primary contact for high profile customers ensuring an excellent experience


* Experience with developing and executing a customer retention plan


* Valid Class D Driver's License; must meet a driver rating above "unacceptable"


* Exceptional communication, organizational, and customer service skills, with a calm, self-motivated, and sales-driven mindset


* Understanding of technology and how it relates to people's lives


* Strong foundational knowledge of broadband products, sales pipelines, regional demographics, and how technology impacts daily life

Bonus points if you have:


* Associate degree in sales, business or related

Your Schedule

Hours for this position are Monday through Friday, 8:00 am to 4:30 pm; occasional evenings and weekends.

Your Location

This position is hybrid.  Candidate must reside within 40 miles of Roseville, MN.

Experience the Benefits of a Career with Arvig

At Arvig, we offer more than just a job - we provide a foundation for a fulfilling career, supported by benefits that empower you to succeed both professionally and personally.


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