Remote Account Manager, Inside Sales

What will you do?

The Remote Account Manager is a direct account management role and is the liaison between our customers and our entire service chain and is pivotal in our delivery of world-class service.

A successful Account Manager will have influence and leadership skills to leverage our resources toward positive customer outcomes.

The Account Manager's primary responsibility is oversight of our core services delivery as a direct interface to our customers.

This position requires a high performing, highly organized business professional responsible for direct interaction with and influence of our customers as well as capacity for leading and influencing a team of service professionals.

The Remote Account Manager will act as our team's primary customer advocate and will embrace a servant leadership mindset in the support and collaboration with team members.

The Remote Account Manager will serve as member of the National Service Central team, with a strong dotted line to the Branches they support.

They will be an active participant in the development and implementation of service delivery strategies across both the local and national US Digital Buildings Business.

Key Focus Areas


* Build and maintain strong customer relationships across the service lifecycle


* Act as a liaison between customers and internal teams (Sales, CSM, Service Central)


* Drive growth through service agreements and cross-business unit (XBU) opportunities


* Champion world-class service delivery and ensure customer satisfaction

Key Responsibilities


* Proactively engage customers to enhance satisfaction and generate service opportunities


* Develop tailored account strategies and solutions based on customer needs


* Coordinate and track customer interactions, scopes of work, and service estimates


* Manage sales administrative tasks, including booking agreements and quotes


* Effectively network and collaborate across internal and external stakeholders

Qualifications:


* 2 + years of experience in the buildings industry (BAS, Security, or Mechanical)


* Bachelor's Degree in related field preferred


* Strong interpersonal, communication, and consultative problem-solving skills


* Ability to manage high-pressure situations with strategic and critical thinking


* Demonstrated commitment to customer service excellence


* Solid business and financial acumen


* bFO/S experience and Reporting Competent


* Microsoft Word & PowerPoint Strong Competence


* Estimate360 Competent


* Tableau Competent


* Verbal and Written communications Expert


* Customer C.A.R.E.

Mindset Expert

What's in it for me?


* Work remotely with the flexibility to design your ideal work environment


* Cutting-edge digital sales tools that set you up for success from day one


* Robust training and development programs to accelerate your sales career


* Collaborative, supportive culture where your c...