Despatch Agent

Despatch Agent

Contract: Temporary – 12 month Fixed term contract

Hours: Part time – Monday – Friday, 08:30 – 13:30
Location: East Midlands Airport, DE74 2TR

Support Critical Time‑Definite Operations Across the Network

We are offering an exciting opportunity for a motivated and detail‑focused individual to join as a Despatch Agent.

In this key operational support role, you will ensure that time‑definite, ad‑hoc collection requests are accurately managed and communicated to the appropriate courier teams.

You will play a central role in monitoring data flows, resolving discrepancies, and supporting Service Centres to deliver outstanding customer service across the network.

This is an ideal opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving and takes pride in delivering accurate, timely operational support.

What You’ll Be Doing

Coordinating Operational Activity & Data Accuracy


* Manage and monitor the flow of collection requests to ensure they are received and completed on time.


* Produce and maintain accurate exception reports to improve allocation performance.


* Support the management of reference data packs, ensuring updates are applied and communicated effectively.


* Identify and escalate system defects or data issues to support continuous improvement.

Driving Customer & Stakeholder Support


* Act as a key point of contact for couriers, Service Centres, Customer Service teams and customers.


* Handle queries, resolve issues and provide timely updates to ensure customer expectations are met.


* Maintain strong relationships across operations and support functions.


* Safeguard revenue by ensuring all ad‑hoc collections are completed or resolved appropriately.


* Manage incoming calls professionally, balancing operational and administrative tasks effectively.

Supporting Operational Performance & Problem Resolution


* Track and resolve operational discrepancies, taking ownership through to resolution.


* Support resource availability by working closely with Service Centres during peak periods.


* Ensure accurate allocation and communication of collection updates across the network.


* Contribute to maintaining consistent operational performance across multiple Service Centres.

Who We’re Looking For

A Detail‑Focused and Customer‑Driven Team Player

You are someone who:


* Works in a structured and methodical way, with strong attention to detail.


* Communicates clearly and confidently with a wide range of stakeholders.


* Is comfortable managing multiple priorities in a fast‑moving environment.


* Builds strong working relationships across teams and functions.


* Takes ownership of issues and follows through to resolution.

Skills & Experience


* Experience within Network Operations or a similar operational environment (preferred).


* Strong communication and interpersonal skills.
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