Team Leader Talent Acquisition

Title: Team Leader (Talent Acquisition TAC)

Location: GSC BOG

The Team Leader – Talent Acquisition will be responsible for leading a team of TAC Experts and Seniors in charge of supporting global recruitment processes for DHL.

This role ensures operational excellence, high-quality hiring delivery, stakeholder satisfaction and continuous improvement across recruitment activities, while driving team performance, process standardization, and strong candidate and business partner experience.

The position requires a strong people leader with solid experience in recruitment operations, stakeholder management, talent acquisition metrics and the ability to lead a high-performing team in a dynamic, global and multicultural environment.

Key Responsibilities:


* Lead, develop, and support a team of approximately 12 Talent Acquisition professionals, promoting a culture of accountability, collaboration, respect and high performance.


* Oversee end-to-end recruitment support activities for global DHL stakeholders, ensuring timely, accurate, and quality-driven execution of hiring processes.


* Monitor team performance against agreed KPIs and service-level expectations, including productivity, quality, turnaround time, aging requisitions, stakeholder satisfaction, and candidate experience.


* Ensure proper workload distribution, capacity management, and prioritization across the team, proactively identifying risks, bottlenecks, and improvement opportunities.


* Act as the main point of contact for Business Partners, hiring managers, and internal stakeholders, maintaining strong relationships and ensuring clear, timely, and professional communication.


* Support the team in managing complex recruitment cases, escalations, urgent hiring needs, or sensitive stakeholder situations, ensuring appropriate follow-up and resolution.


* Drive operational excellence by standardizing recruitment processes, maintaining updated SOPs, toolkits, work instructions, and best practices aligned with global Talent Acquisition guidelines.


* Ensure compliance with internal policies, recruitment governance, data accuracy, confidentiality requirements, and administrative procedures related to hiring processes.


* Analyze recruitment data and prepare performance insights, dashboards, or updates to support decision-making and continuous improvement.


* Promote a strong candidate experience by ensuring professional communication, timely follow-up, and consistent recruitment process execution.


* Provide regular coaching, feedback, performance follow-up, and development plans for the team members.


* Identify training needs within the team and coordinate upskilling initiatives related to recruitment tools, interview coordination, sourcing support, stakeholder management, communication, and process knowledge.


* Collaborate with HR, Talent Acquisition stakeholders, OpEx, and other internal areas to implement process improvements, ...