HPE Aruba Premium Support Engineer

HPE Aruba Premium Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

We are seeking an experienced HPE Aruba Premium Support Engineer to provide advanced technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem solutions.

This role involves troubleshooting complex network security and management issues, supporting customer escalations, performing root cause analysis, and driving issue resolution.

The ideal candidate will possess strong expertise in AAA (Authentication, Authorization, and Accounting), NAC (Network Access Control), RADIUS, TACACS+, LDAP, network monitoring, and enterprise security technologies including 802.1X, PKI, and certificate-based authentication.

Contributions impact customer success through independent ownership of complex support cases and technical problem resolution.

Applies advanced technical knowledge to diagnose and resolve challenging issues.

Partners with senior engineers, engineering teams, and customer stakeholders to ensure successful outcomes and improve product quality.

Responsibilities



* Provide advanced technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem environments.


* Independently troubleshoot complex authentication, authorization, and accounting (AAA) issues involving RADIUS, TACACS+, LDAP, PKI, and 802.1X.


* Support HPE Aruba AirWave monitoring, reporting, performance analysis, and troubleshooting activities.


* Troubleshoot HPE Aruba Central On-Prem deployment, cluster, device communication, and management issues.


* Perform packet-level analysis and advanced log review to identify root causes of customer-reported issues.


* Support integrations with Active Directory, LDAP, PKI, SAML, OAuth, and third-party identity providers.


* Manage escalated customer cases and drive issues through resolution.


* Assist customers with software upgrades, migrations, and implementation best practices.


* Perform root cause analysis for recurring issues and provide recommendations for remediation.


* Collaborate with engineering teams to investigate software defects and validate fixes.


* Mentor junior support engineer...