Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities:


* Delivers end-to-end application and infrastructure services, supporting day-to-day maintenance of critical systems to ensure seamless business operations, sustained operational stability, resilience, and high availability.


* Demonstrates a production-support-first approach by independently handling and resolving day-to-day issues impacting the application stack, while leveraging development expertise to drive long-term solutions.


* Proactively monitors production environments for anomalies using standard observability toolsets and real-time dashboards, continuously enhancing them to provide visibility into system operability, performance metrics, and timely issue remediation.


* Identifies, escalates, and communicates issues in a timely manner while providing well-defined solutions to business and technology stakeholders.


* Analyzes complex situations and emerging trends to anticipate, prevent, and resolve incidents, driving effective problem and change management across full-stack technology systems, applications, and infrastructure.


* Oversees the trading application stack and critical batch processing workflows to maintain operational integrity and performance standards.


* Engages regularly with business client services, infrastructure teams, and key stakeholders to ensure alignment and continuity of supported applications.


* Manages the seamless onboarding of new businesses, clients, and applications into the team's portfolio, ensuring smooth integration and transition.


* Provides support during weekday and weekend shifts on a rotational basis to ensure round-the-clock operational coverage.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in observability and monitoring tools and techniques


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Undergraduate degree in a numerate subject (e.g.

mathematics, engineering, computing science)


* Experience with Control M and Autosys Scheduler


* Experience developing and supporting applications built on Python, Java, or .NET framework


* Exp...