Director of People & Culture - Hotel Indigo Lower East Side

Bringing people together is what hospitality’s all about.

And we’re looking for a Director of People & Culture who can promote a positive, inspiring and motivating culture at IHG, bringing the best out of every colleague so they’re empowered to deliver truly exceptional guest experiences.

People 



* Create programs to foster a positive work environment for all employees.

Support and administer an annual team member satisfaction survey 


* Educate and train managers on P&C disciplines to foster productivity and enhance performance 


* Welcome and conduct new team member orientation  


* Oversee maintenance of accurate and up-to-date personnel files and records for all employees 


* Ensure hiring standards and applicable laws and regulations are followed  


* Build great relations with outside contacts 

Financial 


* Help create and work within the P&C budget.   


* Monitor staffing and labor standards to manage costs 


* Mitigate financial risks associated with employee relations issues  


* Identify and analyze local compensation and benefits practices to ensure financial competitiveness 

Guest Experience



* Develop creative ways to inspire and motivate team members to provide guests with a unique experience 


* Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction 


* Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. 

Responsible Business  



* Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community  


* Ensure compliance with relevant employment laws and hotel or company policies and procedures 


* Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs 


* Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues 


* In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation  


* Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you:


* Bachelor’s degree / higher education qualification / equivalent   


* 4 years’ of related experience in HR 


* Some supervisory experience also preferred  


* Professional HR designation preferred


* Ability to maintain confidentiality to the extent possible in all HR-related matters  


* Must speak local language(s)  


* Other languages preferred 

How do I deliver this?

We genuinely care about people and we show this thro...