TAC Engineer 2- Switching

TAC Engineer 2- Switching

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The L2 TAC Aruba Switching Engineer provides advanced technical troubleshooting and resolution for complex enterprise and data-center switching issues across AOS-CX and AOS-S platforms.

This role owns deep issue isolation, root cause analysis, workaround development, and collaboration with L3 Engineering, while mentoring L1 engineers and ensuring high-quality customer outcomes.

Key Responsibilities


* Own and resolve complex switching incidents escalated from Level 1 support, including high-severity (Sev 1/Sev 2) outages.



* Perform advanced troubleshooting, fault isolation, protocol analysis, and root cause investigations across Aruba switching environments.


* Support Aruba CX, Aruba AOS-S, VSX, VSF, Aruba Central, and multi-vendor network environments (Cisco, Juniper, Arista).


* Troubleshoot advanced Layer 2 and Layer 3 networking technologies, including STP, LACP, VLANs, OSPF, BGP, VRFs, routing convergence, and high-availability architectures.


* Analyze network performance issues involving QoS, CPU, memory, TCAM utilization, packet loss, MTU mismatches, and hardware interoperability.


* Lead root cause analysis (RCA), develop workarounds, and provide technical guidance to customers during critical incidents.


* Collaborate with Engineering and Product teams by providing detailed escalations, packet captures, logs, crash files, and reproducible test cases.


* Serve as a technical mentor for Level 1 engineers, improving troubleshooting standards and case quality.


* Participate in defect reviews, feature readiness activities, and executive-level outage management while ensuring compliance with support SLAs.

Education & Experience


* Bachelor’s degree in Engineering / Computer Science / IT is nice to have.


* 2+ years of experience in
+ Enterprise switching TAC
+ Network engineering
+ Data-center / campus networking

Required Technical Skills

Advanced Networking


* Deep understanding of:
+ Layer 2/Layer 3 protocols
+ Routing convergence & failure detection
...